Return & Refund Policy

metacalc is a lead-access service. Before any lead reaches a seller, our team personally contacts the buyer to confirm a genuine, active requirement. When you choose to unlock a lead, the unlock fee pays for immediate access to that verified buyer's full contact details at the moment of unlock.

What the fee does not buy is a sale, a response from the buyer, or any guarantee that the buyer is still actively buying at the exact moment you call. Whether the lead turns into business depends on how, and how quickly, you follow up. We do not guarantee conversions.

No lead is assigned to a seller until we have confirmed, directly with the buyer, that they have a genuine and active requirement. How we confirm this depends on volume:

• By phone, personally — while volumes are low, our team calls each buyer and speaks with them before the lead goes live.
• Via our WhatsApp verification assistant — as volumes grow, buyers confirm their requirement and rough timeline through an automated WhatsApp check from their own number. A lead is only assigned once that confirmation is received.

We keep a record of each verification — what the buyer confirmed and when. This record is exactly what we check when a seller raises a dispute, which is why decisions under Section 4 are based on evidence rather than guesswork.

Verification confirms real intent at the time it is done. It cannot guarantee that the buyer will still be buying at the exact moment you, specifically, reach them.

Once you unlock a lead while it is open, the unlock fee is final and non-refundable. This includes, without limitation, situations where:

• You could not convert the lead into a sale.
• Another seller closed the deal before you did.
• The buyer stopped responding, changed their mind, or chose someone else.
• The buyer's requirement was fulfilled after you unlocked but before you managed to reach them (see Section 5).
• You unlocked the lead by mistake or changed your mind after unlocking.

In every case above, the service you paid for — access to a real, verified, reachable buyer at the time of unlock — was delivered in full.

We stand behind the quality of what we deliver. In the following limited cases, you will get your money back — as a wallet credit by default, or a refund to your original payment method where a credit is not suitable:

“Buyer did not buy from me” and “buyer is uncontactable” are different things. A buyer who picks up your call but has already purchased elsewhere is a valid, reachable lead — that is covered by Section 3, not this section.

Each lead is shared with a small number of sellers so the buyer has a fair choice. Because of this, a buyer whose requirement was genuine and active when the lead was verified — and still active when you unlocked — may have their need fulfilled by someone else before you get a chance to connect.

This is part of how a competitive lead marketplace works, and the unlock fee in this situation is non-refundable: you received a genuine, verified, reachable buyer, which is exactly what you paid for.

That said, we freeze a lead as soon as we learn its requirement is fulfilled, so that sellers who have not yet unlocked are protected automatically. And in exceptional cases — for example, where a buyer's requirement ends very shortly after your unlock and you reached out promptly — we may, at our sole discretion, offer a goodwill wallet credit. This is a gesture, not a right, and should not be expected as a matter of course.

Your first 3 unlocks are completely free. Since no payment is made for them, there is nothing to refund. Normal lead-quality support (Section 4b) still applies — if a free lead is invalid, we'll make it right with a replacement.

If you believe your case falls under Section 4, contact us with:

• The lead reference / ID shown on your dashboard.
• Your UPI payment reference.
• A short note on what went wrong (e.g. wrong number, lead was already closed).

Raise it within 72 hours of unlocking, on WhatsApp:

We review each request manually and respond within 2 working days. Our decision after a genuine review is final.

Approved amounts are issued as a wallet credit by default, usable on future unlocks. Where a credit is not appropriate, the amount is returned to your original UPI/payment method within a reasonable period, typically 5–7 working days after approval, subject to your bank's processing time.

We may update this policy as the service evolves (for example, when unlock pricing moves from the current testing-phase rate of ₹250 to variable per-lead pricing). The version shown on this page at the time you unlock a lead is the one that applies to that unlock. Material changes will be reflected in the “Last updated” date above.

This policy is operated by metacalc and is governed by the laws of India. Nothing in this policy limits any right you have under the Consumer Protection Act, 2019. Disputes are subject to the courts of rohtas.

Questions about this policy? Reach us on WhatsApp.